"have no beds some people have to sleep on two..."

About: Southmead Hospital

I am not happy with the way this hospital is with beds. We went in with no bed just two chairs, my bf have to sleep on two chairs, and one nurse cant talk clear English, we didn't understand them that well and they were going get me chair. but didn't. So sat on the floor. It took 3 hours till we got a bed before. but i felt my bf be on drop before he go in but he did have one tell he when in to his op. when i went in toliet they paper roll over the floor. i wont not stay in new hospatil because of and when he come out didnt put on dress on down below he still bleeding . i wont stay in this hopstail i am sorry.

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Response from Southmead Hospital

Dear Anonymous – I am sorry that you and your best friend had such a poor experience at Southmead Hospital. From your description it appears your friend was admitted to the AMU (Acute Medical Unit) which does have special reclining chairs for patients. The aim is to assess patients and then send them to the specialist ward most suited to their presenting condition or theatre. I am sorry if this was not explained to you at the time. Please be assured that any discharge of a patient must be clinically approved and therefore there will have been a good reason why your friend was not given a dressing for their wound; sometimes the natural healing process is promoted without a dressing. I am also sorry that you found the staff did not communicate clearly in other ways as the Trust views clear communication as an important aspect of patient care. The toilets in the Brunel Building are checked and cleaned on a regular basis, and I regret that the facilities had been abused by other users in between these regular checks so they appeared to be poorly maintained. I sincerely hope that should you have occasion to visit the hospital again you will have a much more positive experience. Kind Regards – Steve Sykes Advice and Complaints Team

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