"four days as an in-patient"

About: Newham General Hospital

I really appreciated the care I was given and the kindness of the whole staff that dealt with me. I could complain that the once they forgot to measure my temperature and they never came back to do that even if i asked them (but it was no emergency, I was already feeling better, but still it mattered to me and to the the doctors too) and that the bathroom were too few and not often cleaned but the overall idea was that I felt in a safe place. Staff different from doctors don't talk much among theirself, that creates a problem with the consistency of the action towards the patients. For instance I was going to be discharged (doctors told me so) but two nursed wanted to quarantine me (and they wouldn't listen that I was fine and that they were mistaking me with someone else or had misunderstood my condition) while all the rest of the staff ignored them.

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Responses

Response from Newham General Hospital

Dear E.P Thank your taking the time to give us your feedback and share your experience of our A&E and during your time as an inpatient. All feedback is valuable to us as it enables us to improve the service we provide to make our patients better. We have shared your feedback with the A&E team. If there is anything that you would like to discuss further please do contact our Patient, Advice and Liaison Service (PALS) on: 020 3594 2040 or by email: pals@bartshealth.nhs.uk Wishing you all the best Barts Health NHS Trust

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