"Clearly not enough time or resources available"

About: Rosie Hospital

Like previous reviewers, I was left feeling somewhat abandoned by the service at a few critical and anxious moments. The midwifes were excellent but support time felt minimal. I had read reviews of the Rosie warning of difficulties in being able to get a dating scan and I was very glad of that advice. I was offered a date that would not have allowed me to have any screening and had to negotiate to get a week 12 appointment rather than wait until 16 weeks. Don't wait for your letter, just phone up the day or two after your booking appointment. The receptionist was very helpful, and once we had found an early morning slot the written correspondence followed within a day. To my utter devastation I did not reach the scan, miscarrying at ~11 weeks. The midwife team in the early maternity unit were very calm, very helpful and full of good information over the week that I called them. I wish I had not been left to wait, anxiously, day by day as the bleeding increased rather than be offered a confirmatory scan. When the worst of it hit 5 days later, they did have solid and clear advice on the phone and I was dealt with compassionately. If I suspected dangerous haemorrhaging I was told to come in though I still have no idea how to identify that. I know miscarriages are common enough, but this was my first pregnancy and for all I know, might be my last. The experience was extremely painful physically and emotionally and the only advice in terms of after care was 'avoid baths and intercourse for the next 3 weeks whilst you bleed, and if you think you've developed an infection or are still reading as positive on a pregnancy test in 3 weeks phone us up. If you need there are charities that you can contact'. Good solid advice that was delivered with compassion that I can't fault, but... really? Is that it? What about all the online medical sites advice that say I should have been offered a blood test to ascertain my Rh status and offered a shot if I need one to prevent future complications? What about the NHS general advice that states you will be offered follow up care? What about the additional intermittent bleeds that follow? Where do I go? My GP had already given me the wrong advice on several items before my booking appointment such that I nearly did not get one of those either, and was told ibuprofen and aspirin were safe to use! I'm left wanting for some practical support and realistic expectations. Perhaps the worst thing at the time was having to cancel my scan myself, and then being questioned by the U/S team as to why, at a moment when I really did not want to say it out loud. I've no doubt the midwives and U/S teams know their stuff, but they are clearly desperately under-resourced and that transfers as feeling lost and lonely out here in the real world at a time when you really could not feel more vulnerable.

Story from NHS Choices

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Response from Rosie Hospital

Thank you for letting us know about your care at The Rosie Hospital. I am very sorry to learn of your loss, and that you did not feel fully supported or informed. I have passed on your comments to senior staff at The Rosie, but if you would like us to look into your individual circumstances and respond to you personally, please do not hesitate to contact the Patient Advice and Liaison Service on 01223 216756 or email pals@addenbrookes.nhs.uk. I hope that you are now feeling better. Complaints and PALS Manager

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