"Deserve excellence award"

About: Luton & Dunstable Hospital

Large car park opp main hospital, small car park at rear. Need £1 coins. From the moment my husband and I walked through the door to the time we left we could not fault the staff, hospital or treatment. Everything was explained at every step, constantly asked if we had any questions. Doctor was fantastic and the nurse I had was just lovely. Yes procedure was a little uncomfortable, but doctor was very reassuring throughout, explaining what they were doing every step of the way. I was even offered what hospital I would like to be referred to if the biopsy results did not come back as expected. I was very glad the procedure was done to put my mind a rest in a very stressful situation. Small coffe machine in waiting area, need 30 pence. Copious amount of free tea and coffee offered while in with doctor and nurse. After procedure nurse takes you through to a lovely little waiting room while they check your slides/notes etc, then come back in for a chat and explains everything again. And let's be honest you can shut down and don't hear what is being said after initial diagnosis. Then tells you that they will phone you personally with test results on given date and time. No waiting for the postman. To reiterate this team should have an excellence award.

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Responses

Response from Luton & Dunstable Hospital

Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass on your comments to the department manager and team.

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