"Lacking the correct facilities"

About: NHS Ayrshire & Arran

(as the patient),

I was attending a Perinatal Psychotherapy session at the hospital and unfortunately the appointment took place in a ward staff coffee room. The hospital is undergoing a lot of building work at the moment so the constant interruptions from the loud vehicles outside made the session difficult, as did the constant re-boil noise from the water boiler in the room.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear BonnieAngus,

I am really sorry, this is not ideal at all. I will pass this on to the team and I am sure they will attempt to find more suitable accommodation for this type of session.

I hope that any future sessions are held in more appropriate surrounding for your needs.

Best wishes


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