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Lacking the correct facilities

Posted By BonnieAngus

"Lacking the correct facilities"

About: NHS Ayrshire & Arran

(as the patient),

I was attending a Perinatal Psychotherapy session at the hospital and unfortunately the appointment took place in a ward staff coffee room. The hospital is undergoing a lot of building work at the moment so the constant interruptions from the loud vehicles outside made the session difficult, as did the constant re-boil noise from the water boiler in the room.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/07/2015 at 16:35
Published on Care Opinion at 16:40

picture of Eunice Goodwin

Dear BonnieAngus,

I am really sorry, this is not ideal at all. I will pass this on to the team and I am sure they will attempt to find more suitable accommodation for this type of session.

I hope that any future sessions are held in more appropriate surrounding for your needs.

Best wishes

Eunice

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