"I have seen several consultants ..."

About: The Queen Elizabeth Hospital (King's Lynn)

(as the patient),

What I liked

I have seen several consultants in the last two years, had one operation and a day surgery appointment; all the consultants were very professional, very friendly and took the time necessary to ensure I was well treated. I never felt rushed even though the consultants all had long waiting lists -very highly commended (Ophthalmology)!

What could be improved

A small minority of staff (usually the reception/admin) were less than friendly, but I do appreciate the constant work load they have.

Anything else?

Whilst the nursing staff were almost always friendly, helpful and professional I found the standard of dress to be generally low and the unhealthy size of many nursing staff to be a cause for concern. Nursing staff 'sell' the hospital to your customers.

Story from NHS Choices

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