"Sandbourne day surgery unit"

About: Royal Bournemouth General Hospital

I was fortunate enough to attend the above day surgery unit yesterday as part of ongoing treatment for a foot problem. From start to finish I was treated with the utmost courteousness, kept informed throughout and was delighted at the personal care afforded me by all staff from reception through nursing, theatre, recovery and back to Sandbourne. Without exception the team were friendly, informative, professional and caring. So often people are quick to criticise the work these people do, as an ex blue light responder I would have been proud to have worked with these guys. I would be extremely grateful if you would pass my comments on to the respective teams please.

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Responses

Response from Royal Bournemouth General Hospital

Dear Mr Richards It is always rewarding to hear such positive feedback about the services we provide and I will certainly share your comments with the teams involved as I know they will share my sentiment. I am pleased you found the care and treatment you received to be informative, professional and caring with the individual teams working in unison to provide you with a smooth journey. I hope the treatment will go a long way to resolving your ongoing foot problem but if you do need further treatment is sounds like you would have no hesitation in returning to us to provide your care. I wish you well for the future and thank you again for your comments. Regards Sue Mellor Head of Patient Engagement