"Delay for day surgery for more than 14 weeks ( against committed 12 weeks)"
About: New Victoria Hospital / Day surgery New Victoria Hospital Day surgery Glasgow G42 9LF Queen Elizabeth University Hospital Glasgow / General surgery Queen Elizabeth University Hospital Glasgow General surgery Glasgow G51 4TF
Posted by sharah (as ),
My wife ( XXXXX) has been suffering from biliary colic since November 2014. Finally she was diagnosed to have Gallstone and she was added in General surgery waiting list. A letter was received on 01 Apr 2015 confirming that she has been added to the General Surgery waiting list & Under the Patients's rights (Scotland) Act 2011, there is a guarantee to be admitted for treatment within 12 weeks, that is on or before the 24/06/2015.
Pre-assessment was done at Southern General Hospital.
She has visited surgery with acute pain many times and was given pain killer without further action. I have taken her once in emergency at night due to acute Biliary colic. but nothing has been done so far.
Under the Patients's rights (Scotland) Act 2011, there is a guarantee to be admitted for treatment within 12 weeks and that has passed on 24 June 2015.
That was supposed to be maximum waiting time and sooner may be called in. We have also told our urgency during pre-assessment as well every call at local medical center (Clarkston Medical) that any time my wife will be ready for the surgery.
I have tried to call phone number provided in the letter to contact (01412015781) for last few days but surprisingly no body is picking the phone or there to receive the call.
I can't believe how this can happen in a country where tax payers are paying to get service and even under the Patients's rights (Scotland) Act 2011, you could not guarantee the treatment. We have contacted GP many times and they could not provide any answer to our query.
We would like to know whether there is real commitment in this case or there has been some other reasons (? ? ) to delay this.
Waiting to hear from you.