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Appointment at GP practice

Posted By AR66

"Appointment at GP practice"

About: NHS Ayrshire & Arran

(as the patient),

I had an appointment recently at Riverside GP practice for a spirometry. The healthcare assistant, Shona, was absolutely fantastic. She explained clearly everything that was going to happen and provided ongoing reassurance. Shona was very caring and compassionate and I just wanted to let her know what a brilliant job she does.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/07/2015 at 10:21
Published on Care Opinion at 10:33

picture of Eunice Goodwin

Dear AR66,

Thank you for this lovely feedback. I have passed this to the Practice Manager at the Riverside GP practice and she will ensure that Shona hears how fantastic she was. We all like to hear when we have done a good job and I am sure Shona will be no exception. Thank you so much for taking the time to share this with us,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by AR66 (the patient)

Thanks Eunice. This is great. I'm pleased that Shona will hear about this feedback, many thanks.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/07/2015 at 15:31
Published on Care Opinion at 16:09

picture of Eunice Goodwin

Dear AR66,

Yes, she certainly will. I am also trying to encourage this GP practice to become more involved in PO as a result of this great feedback, so fingers crossed.

Thanks,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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