"Extremely helpful"

About: Royal Lancaster Infirmary

I attended A & E in early June after some persuasion as my previous experience at another Trust's hospital when I was having chest pains made me reluctant to go to the RLI. I thought that as with the last time I'd be told to stop wasting the doctors' time (it turned out I was having a panic attack, but I didn't know at the time I had anxiety disorder). Anyway, back to the RLI, the care from the receptionist, triage nurse and doctor who treated me and eventually admitted me was superb. I explained it could be my anxiety and I was sorry for burdening them, and they all overlooked this (very compassionately) and examined me thoroughly, finding out I was suffering pernicious anaemia and needed a transfusion (among other things). The subsequent care I had in the Acute Surgical Unit was exemplary, as was that in Ward 34 - the nurses there do a particularly sterling job and should be paid double. My experience of X ray, CT and ultrasound all similarly good as was my recent pre-op assessment.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Lancaster Infirmary

Thank you for writing a comment on our services at the Royal Lancaster Infirmary, your words will reassure many other people. We have passed on your lovely comments to our staff involved in your care. Thank you again and best wishes with your recovery!

  • {{helpful}} of {{total()}} people think this response is helpful