This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent care for my son

Posted By dwb

"Excellent care for my son"

About: NHS Greater Glasgow & Clyde Royal Alexandra Hospital (Paisley) Scottish Ambulance Service

(as a parent/guardian),

My 18 month old son was referred to the Royal Alexandra Hospital in Paisley with suspected meningitis.

Dr O'Connor at Anchor Mill Medical practice saw us after I turned up in a panic. She was reassuring and thorough and fully explained why we were being sent up to the hospital. It was a frightening experience and I wasn't making much sense however Dr O'Connor was tremendous.

The paramedic team were also incredibly efficient and helpful, they treated my son and I with care and attention.

The staff in the hospital were all brilliant and did everything in their capability to take us quickly through the process of investigating the illness.

Thankfully my son didn't have meningitis, we were incredibly fortunate and my heart goes out to parents whose child who has meningitis. The care, support and efficiency of the entire NHS was amazing from start to finish. We are incredibly fortunate to have such a wonderful service.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 13/07/2015 at 07:59
Published on Care Opinion at 10:32

Dear dwb,

I am so glad that each stage in your experience was handled with such efficiency, care and understanding from all of the staff involved. I can only imagine how anxious you must have been feeling and it is great to hear that you felt your son was so well cared for, but that you were too, which is so important.

I will happily pass on your comments to the team in the Emergency Department at the RAH who I'm sure will be grateful that you have taken the time to write to us - it's much appreciated.

Best wishes to you and your wee boy,

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 8 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 13/07/2015 at 17:42
Published on Care Opinion at 20:56

picture of Martin Esposito

Dear dwb

Thank you for sharing your story.

It sounds like a really frightening experience. I was really pleased to read about the care your son received from everyone involved in his care.

Best wishes and take care

Martin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k