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Speedy and helpful service at X Ray department

Posted By local resident

"Speedy and helpful service at X Ray department"

About: East Surrey Hospital

(as the patient),

Arrived here early afternoon without an appointment after seeing my GP in the morning.

I was attended to and completed the treatment in less than 30 minutes by helpful and competent staff. My experience could not have been better.

Surrey & Sussex NHS Trust must be a beacon of excellence in the NHS galaxy.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 09/07/2015 at 08:39
Published on Care Opinion at 09:30

picture of Ian Mackenzie

Dear local resident

Thank you for sharing your story about how quickly you were seen in the x-ray department. I do like the expression "Beacon of excellence" and we aspire to provide outstanding care and service to everyone so it's good to read that you saw this in action

Kind regards

Ian

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