"Still waiting for appointment"

About: Hertford County Hospital

At the end of a visit to see a consultant in Clinic D (waited for about 2 hrs!) on Friday, 29th May 2015, I was informed that a further appointment at the same clinic was necessary. This next visit would be in six weeks’ time and I would receive a date and time. After a few weeks, I contacted the Outpatients Appointment Office only to be advised to ring the direct phone number for the consultant's secretary and try to arrange an appointment. However, this was also unsuccessful as the call was transferred back to the reception desk at Clinic D, and the person there apparently does not have access to the appointments calendar. I have now been waiting for approximately six weeks.

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Response from Hertford County Hospital

Clearly it's important that we get all of this sorted for you - and we are sorry that this has not been done already for you. But we can do this for you - all you need do is email us at generalenquiries.enh-tr@nhs.net and we'll take it from there.

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