"Day Care patient"

About: Trafford General Hospital

I attended this hospital as a day patient. It was the hottest day of the year and not one water fountain or offer of jug of water was evident either in the waiting room or on the side ward. Patients older than me were clearly struggling and those of us who had brought in our own water were drinking it very fast. Perhaps this is standard practice these days? I also believe from one of the medical team that there was no-one to carry out that afternoon's procedures as the list had not "been discussed". Patients were asking staff for updates, which were met by standard replies. I think a verbal comment from a member of staff to those waiting could be given such as Altrincham Hospital tend to do when clinics are busy or over-running. From my observations I feel there could be more staff/patient liaison on the day and the management of lists could be improved. A little more inter-action with patients would not go amiss.

Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the NHS Choices and Patient Opinion websites about your experiences of the Day Surgery Unit at Trafford General Hospital.

In response to your comment about the availability of water, it is our expectation that the nursing staff should regularly offer hot and cold drinks and snacks to patients who are able to eat. This clearly did not happen in your experience for which we are extremely sorry. Additionally, if there are any delays experienced, staff on the unit should provide regular updates to patients. We recognize that not being kept informed of delays is frustrating and accept that standard of communication you describe when you attended the unit, was below the standard we would expect; Please accept our sincere apologies that you were not kept fully informed and accept our assurance that your comments will be shared with the staff on the unit to remind them of the importance of ensuring patients are fully informed at all stages of their care.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust