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bad experience of hip operation

Story from nhs.uk

"bad experience of hip operation"

About: University Hospital Of North Durham

poor communication from both dr's and staff not kept informed of complications help on ward poor at times

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Response from University Hospital Of North Durham 8 years ago
University Hospital Of North Durham

Submitted on 08/07/2015 at 14:29
Published on nhs.uk on 09/07/2015 at 02:30

Thank you for providing feedback on your visit to the University Hospital of North Durham. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron. We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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