"Respect for the elderly is not so difficult!"

About: Princess Alexandra Hospital (Harlow)

I have occasion to visit the eye unit with my elderly father twice in the past month. These visits could not have been more different. On the first visit my father, who is 85, walks with a Zimmer frame and suffers from mild dementia, was treated with courtesy and respect. The wonderful doctor did their best to clarify the procedure. They were helpful, kind and patient. The second time we visited we saw a different doctor. They were arrogant, brisk to the point of rudeness. They spoke to me and totally ignored my father. I was told my father was to start a course of injections into his eye for wet AMD. At no point was the procedure explained to my father. I was handed a booklet but given no time to read and process the information in it. The doctor made no attempt to help my father negotiate the equipment around the room. Their whole manner was brisk and rushed. They barked instructions at me without and became impatient when I did not immediately act upon them. As this is a course of injections lasting up to a year my father and I will be back many times. I hope we either see a different doctor or the present one can find some respect for their elderly patients! The difference in attitude between the two doctors we saw could not have been more apparent.

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Responses

Response from Princess Alexandra Hospital

Dear Anonymous, It is an absolute given that you and your father both deserve to be treated with the greatest dignity and respect when attending appointments at Princess Alexandra Hospital and I am saddened to read about the experience you had with the second doctor. Thank you so much for your positive comment about the first doctor you met. I will be forwarding your message to all of the medical staff and service managers in the Eye Unit so that they are aware of your experience. Ideally, what I would like you to do is to come in and see the team to tell your story. If you feel able to do that, all you need to do is let us know. Make contact with the Patient Experience Team on 01279 82 70 84 in office hours and we will respond. Thank you for taking the time to leave a comment.

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