"No compassion"

About: University Hospital (Coventry)

Travelled 4 hours to visit having asked the day before if I could visit outside normal visiting hours,we were told that it would be fine. On arrival to ward the nurse said I could not visit and was asked to leave but allowed me to stay for a further 15 mins. My partner is very unwell and we were both very upset by this. I left and travelled 4 hours home. Where has the caring profession gone?

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. I am sorry to hear about your experience. We do have set visiting hours which are between 6.30pm and 8pm Monday to Friday and between 2pm and 4pm and 6.30pm and 8pm which applies to all our patients. However it is at the ward manager's discretion that more visiting time can be offered, you clearly had this conversation and the message wasn't passed on, and for this we apologise, especially considering how far you travelled. We will work harder to improve our communication in the future. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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