"cancellation of operation"

About: Spire Liverpool Hospital

I arrived as per my appointment at 7.15am on Saturday 4/6/2015 for my operation. I was shown to a room told to put my gown, white stockings,etc . nurse took my blood pressure,another nurse asked several questions, surgeon came in discussed my operation I signed the form. the anethatist came in and discussed my operation and will see you in theatre. Then the surgeon come back in and said I might have to cancel your operation I will let you know within the hour,apparently a staff member had not turned in.one hour later I was told it was cancelled.no discussion other than the surgeon felt as bad as me. to put the top hat on it I am 72 years old and nobody had the decency to ask how I would get home.on Monday 6/6/2015 I phoned the admissions dept and they were not aware that any operations where cancelled and transferred me to complaints dept I am still waiting for an explaination.

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Responses

Response from Spire Liverpool Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 0151 733 7123.

I hope to hear from you soon.

Kind regards

Sandra Flynn Matron

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