"Medical Assesment"

About: Royal Derby Hospital

My partner has been going through some hefty Cancer treatment and her service has been overall excellent. However a complication has set in and last night we were sent to the Medical Assessment unit which we arrived at around 5.30pm. I left and re-joined my partner some 2 hours later where she was still waiting and we were finally seen by a Doctor at around 2330. That's a 6 hour wait. I asked on I think 2 occasions when we were likely to be seen and I was told "there is only 1 Doctor on duty". At 1030 pm there were 5 trollies in the room with elderly patients awaiting treatment. 2 of them were taken to A&E where "hopefully the queue was less". This was not a pretty sight. I wanted to take a photo of this shambles as its a million miles away from the glamorous documentary on television at present.

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Responses

Response from Royal Derby Hospital

Dear Graham Many thanks for providing us with this valuable information and may we offer our sincere apologies for the delay your partner recently experienced waiting to be seen by a Doctor in our Medical Assessment Unit. We would certainly like to look further into this matter so we can respond to you more thoroughly. However, to enable us to do so, we would need further details. If this is something you would like us to do, then please contact our Patient Advice & Liaison Service (PALS) via email dhft.contactpals@nhs.net or Freephone 0800 783 7691, who would be happy to take this forward on your behalf. In the meantime, many thanks once more for taking the time to send us your comments and may we take this opportunity to wish you and your partner our very best wishes for the future and again, please accept our sincere apologies for the upset caused on this occasion. Kind regards The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust.

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