"12 weeks waiting for a reply from the management..."

About: Leicester Royal Infirmary

I was sent a appoiment to go to the eye dept on May 7th thids year at 1015. I live in Cyprus tell me how i was supposed to get there? i should have had this appoiment 2 yrs befor but it was never made due to total inefficiency of this dept Having seen specialists here in cyprus i have had Gleucoma which as resulted in the optic nerve being damaged seriiously i now have the prospect of loosing my sight I sent a letter to the management of this dept on May 8th alaso sent emails to other personnel no reply from anyone how can these people treat patients like this Iam waiting for a explanation from thse 3 persons and i do not want anyone else replying How do they get away with it they are down right ignorant if i do no =t get a reply within the next week i shall take tis a lot further

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Response from Leicester Royal Infirmary

Dear Mr Robertson, We have been in touch with the Ophthalmology and Patient Safety teams who are aware of your request for information and have provided as much detaiul as possible so far. We appreciate this is an ongoing matter and therefore, ask that you provide any further details to our Patient Information and Liaison Service (PILS) team, who can collate the information and work with the team to provide a response to your outstanding queries. The PILS team can be contacted on freephone 08081 788 337 or via our website https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/ Kind regards Communications Team Leicester's Hospitals

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