"Another awful AMU experience"
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
I was admitted via the GP, early evening. Very nice, friendly and helpful new reception clerk showed me to my bed. What is it with the nurses? Over the 4 hour period, four nurses came and went. Not one said hello. or introduced themselves or asked how I was. The first nurse tipped my records roughly out of a bag, looked up and said I'm not your nurse and walked off. They returned 20mins later with another nurse, opened the notes, said cellulitis, it's all yours and then they both walked off! Then a third nurse appeared and said I'm just going to do your bloods whilst the other two timed them as they had 4 mins left til the end of their shift The constant unprofessional banter across the bed about sun-tans and Glastonbury and swapping off duty and general conversation like, 'oh I'm rubbish at doing cannula's' and 'oh' when the first nurse failed for the second time to actually cannulate properly, was shocking. The HCA sniffed constantly and complained about being at work with a cold, whilst mucking up another two attempts, meanwhile calling me 'my dear' all the time. I am only middle-aged. I have a name and I am also a nurse, if anyone had bothered to ask me some details other than check my dob for my name bands. The icing on the cake was whilst the last ml of IV antibiotics were been given. The nurse said 'you're not allergic are you?'. I kid you not. The Registrar was a star and the only one who actually engaged and spoke to me like an intelligent human. We were reassured and grateful for his management and concern. This was not a busy period and the nurses were not rushed off their feet - stating how calm it was. I would recommend refresher, supervised cannulation/phlebotomy training and highlight the importance of patient engagement and professionalism. I feel very disillusioned with the profession.