"Worst week of my life"

About: East Surrey Hospital

Never ever have I had to stay in such place as bad as this, after a very traumatic induction of labour which lasted 4 days with very little communication of what was actually happening then an even worse traumatic actual labour, they didn't even let me see my baby when she came out, just took her away and didn't bring her back for over 45 mins and when she came back she had a cannula in her hand without prior consent , I didn't get time to bond or make my special connection with my baby, they had no respect for my decisions kept pumping me full of drugs then expect me to agree to something and when I couldn't physically see or understand they had me right where they needed me and just did what they liked without permission , had to then stay in for a week with very little care and respect staff just snapping and ignoring requests, taking my baby away in the middle of the night and not telling me why doing procedures without consent, waking up with midwifes doing checks on her whilst I was asleep, then being told I could go home then deciding they didn't have time, conflicting information, midwife told me they were too tired to function and they would let me know when I could go home finally got home totally traumatised for my whole weeks stay in the hospital, never ever want to return all I have is flashbacks and nightmares,will be making a complaint

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Hi there

I was so sorry to read that you have had such an experience.

I would welcome an opportunity to discuss and my contact details are below. I am often away from my desk so if you are able to email me with your contact details I can make contact and arrange to meet.

BW

Lizzie Hamilton

Consultant Midwife

lizzie.hamilton@sash.nhs uk

01737768511 x 6933

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Response from East Surrey Hospital

Hi there I was so sorry to read that you have had such an experience. I would welcome an opportunity to discuss and my contact details are below. I am often away from my desk so if you are able to email me with your contact details I can make contact and arrange to meet. Kind regards, Lizzie Hamilton Consultant Midwife lizzie.hamilton@sash.nhs.uk 01737 768511 x 6933

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