"urology dept"

About: Princess Alexandra Hospital (Harlow)

I had a stent inserted in march 2015 i was up and down to a e several times with urinating blood several times a day.just packed off back home with antibiotics. Came home in may from holiday and went to st margarets in epping for a camera insertion told by the doctor i fo not need it and go home.i then get another appointment for the same hospital to go back..i explained to the nice person over the telephone that i was not attending just to urinate into a bottle as i was in agony and wanted my stent out....they then gave me the phone number to book my own appointment which i did no thanks to pah.i was given a appointment for 7am but my stent removal was not until 3.30pm unreal left waiting no explanation.i have since found out on my exit that they took biopsies no explanation .i would see my results in approx 6 weeks.'cheers pah am i sitting here waiting for the worst

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Responses

Response from Princess Alexandra Hospital

It sounds like you are having a very difficult time for which we are truly sorry. Please contact the Patient Experience team as soon as possible, on 01279 82 70 84 and we will arrange a time for you to speak to one of the clinical team involved in your care who will hopefully be able to address the concerns you have raised and provide you with satisfactory answers.

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