"Sat here now!"

About: The James Cook University Hospital

After plenty of visits after a problematic pregnancy I'm now sat here once again. Instead of been met by compassion I was greeted by the coldest midwife I've came across so far. Whilst in the middle of a contraction (in tears and worried -baby is prem) they tried to get me to talk then said you done. Even though I've been advised by my consultant to come in every day this midwife along with another last week both make you feel unwelcome and make you want to run out the door. After been told to wait in waiting room they've put me in a side room and left with no explanation or anything. My first child was looked after somewhere else and I've got to say my care there was outstanding compared to here! 20 minutes later still waiting. It's appalling how your made to feel and the lack of care needs addressing.

Story from NHS Choices

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Response from The James Cook University Hospital

Good afternoon Thank you for contacting us regarding your experience. I am really sorry you have cause to complain and we will of course investigate this. I should be grateful if you would contact the Patient Relations Department at your earliest convenience on 01642 854500, where a member of staff will be able to discuss your concerns further and the options available to take them forward. Yours sincerely Miss Helen Newman IG & Patient Safety Specialist, Incidents & Complaints