"slow, filthy and on your own"

About: Luton & Dunstable Hospital

from the moment we arrived for an induction appointment we waited 3 hours, never got told anything apart from you might be here 3-5 days (at the speed they work i can believe). hooked to machine left for well over an hour even tho told result would be in 15 mins. luckily labour came quick. The staff downstairs are very good very informative and then upstairs to the worst post natal ive come across. got in there at 8pm nevwr got seen by a midwife untill the next day shocking. was told by doctors alls well can go home quickly that was at 10am 6pm still there didnt get seen. so glad to be out of there. toilet covered in poo, a full wee pan on the floor. felt very dirty and didnt fancy washing there. all in would not ever recommend.

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Responses

Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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