"A nightmare evening in A and E"

About: Royal Cornwall Hospital (Treliske)

On Monday 15 June 2015 I was admitted by ambulance to the a and e dept. The crew left me with entenox for pain relief and after about 15 minutes I was put into a side room and a nurse took some details. I was in this room without any pain relief except for entenox which wasn't effective for a very long time. I was not given the call button until X ray staff took me for an X ray. I called for help and was crying my eyes out. The nurse that arrived said they would do something. Twenty minutes later nothing had happened so I called again. The nurse came in and wanted to know what my problem was. I told the nurse and they said they would sort something. Throughout all of this I was crying my eyes out. Eventually my son rang from Shropshire and when I answered my mobile he discovered the state I was in. His wife, a nursing sister, then rang treliske a and e and complained. I then had bloods taken and pain relief given. It was 3 am before I start on a ward. The treatment I received in a and e was appalling and I hope to God I never have to be treated there again.

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Responses

Response from Royal Cornwall Hospital (Treliske)

We are sorry that your recent experience of our Emergency Department was not a positive one. Whilst we are unable to reply to individual concerns online we would like the opportunity to respond to you directly. If you would like to contact our Patient Advice and Liaison Team: pals.service@rcht.cornwall.nhs.uk they will be able to put you in touch with the Matron or Service Lead.