"The food was quite nice"

About: Edith Cavell Hospital

(as the patient),

What I liked

The food was quite nice

What could be improved

The nurses could have been friendlier and should introduce themselves when meeting patients for the first time.

Anything else?

As i was quite sick after an operation the painkillers were not really working very well. When i asked for painkillers on the evening after my operation i was told id had all i was down for so i was left in pain and didnt sleep all night. When i asked for a sleeping tablet that was denied , the nurse said the policy of the hospital was not to give sleeping tablets too late in the evening. If id known i was not going to sleep because of the pain i was in i would have asked for a sleeping pill. Quite an uncaring attitude i thought. This was ward 10 which i would not recommend.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Edith Cavell Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

  • {{helpful}} of {{total()}} people think this response is helpful