"Exceptional care in ESTU"
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
My elderly Mum, who has dementia, was admitted as an emergency to ESTU following broken hip resulting from a fall out of bed in the night in her care home. The staff were fantastic, they took the time to understand her needs and communicate with her and me. They were flexible around visiting hours because of her distress at her situation due to her dementia. Every time I visited they proactively updated me, and involved me in her care if I wished to be. I could see that staff were compassionate and professional, and that there were good hand overs between shifts and between different professionals ( e.g. Physios and nurses) which are vital for someone with dementia who has difficulty in communicating their own needs. When she needed something from nursing staff responses were prompt but her care never felt rushed. An excellent NHS service.