"Archie Clark- surgery 4/7/15"

About: East Surrey Hospital

We wanted to say a huge thank you to all staff involved in Archie's care, surgery and recovery on Sat - especially the nurse on Oatwood Ward. An serious injury to your child is a traumatic experience for all parents but it is compounded by the fact that he has autism. We felt reassured and supported throughout the whole process and it was very helpful to have one nurse assigned to Archie the whole day. The nurse immediately understood his needs- and ours too and explaining every step and answering our numerous questions. The operating theatre staff were also very supportive and there was a definite ambiance of a calm reassurance. As we watched Archie being wheeled into his operation I felt very confident he was in the best possible hands. We are extremely grateful that his terrible injury was dealt with so smoothly and effectively. He is now at home very happy and we are having terrible difficulty keeping him off the trampoline. Please pass our comments and thanks to all involved on Saturday.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Anonymous,

Thank you for taking the time to comment on the care both you and Archie received whilst he was being treated by our staff, I will pass your comments and thanks on to our staff in Outwood ward and in theatres. Reassurance and support is paramount in circumstances such as those you describe and I know our staff will be pleased to hear that you felt they provided that to you.

Good to hear that Archie is recovering well, do please give him our best wishes.

Kind regards,

Cathy White

Patient Experience Team

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