"Impressed by the hospital & the staff"

About: Lister Hospital

I was referred to the Lister Oral Surgery unit by my dentist for a checkup after a nasty dental infection. I was a bit anxious, and to be honest, didn't have high expectations of the experience (and the regular NHS-bashing in the media doesn't help either) I needn't have worried. Despite the hospital being busier & bustlier than a motorway services, every member of staff I met was cheerful & professional. And yes, that means you helpful car park attendant, and you too smiling main receptionist - I appreciated your courtesy & patience: you both brought efficient order to potential chaos. (However a note to drivers - I would allow 15 mins or so to park, in addition to your journey time, and use the map on the hospital website to find your way) I'd brought a book in anticipation of a wait, but didn't get a chance to read, as I was called in right on schedule. As I'd expected, the doctor & nurse were professional & thorough - what I didn't expect was how kind they were: I felt like I was being cared for, as opposed to just being examined & treated. Media generalisations about NHS morale aside, my main impression of this hospital was how happy its staff seem in their work, and how engaged, energetic & switched-on they all are. And I don't mean the practised, artificial manners of call centres - these folks all seem proud of the job they're doing, and rightfully so. Well done team, keep up the good work, and thank you.

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Responses

Response from Lister Hospital

What kind and thoughtful comments about our team, everyone from the car park attendant to our front line clinical staff. We'll now try and make sure that everyone involved in your care that day gets to see your feedback, which we know will delight them. In the meantime, we do hope that your on-going treatment goes well for you and that infection disappears soon.

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