"Answers"

About: Leicester General Hospital

Myself and my gp are still awaiting a discharge letter explaining why i was sent home from planned surgery after ide had my pre op tests the week before and then I turned up for surgery on the 30 th June seen the anaethsiatist was told I was second on the list, why my consultant on my bed had been changed, I was told by yet another consultant who turned up who wasn't even a urologist they're geriatric medicine that my consultant only does surgery on a Tuesday, I replied it was Tuesday. This Dr proceeded to inform me that it was too dangerous to do my surgery as they were on their own , adding that the surgery would be done in a different way adding it was major longer stay in hospital and I would be in hdu, a little drastic don't you think for a catheter replacement I told them of another issue which could have been confirmed by a ct scan this was turned on deaf ears , so I was told to go home and wait for another appointment by this this doctor who's not a urologist and not enclosed in my care , the doctor who's name was on my bed board I never seen, the last thing I got told from the other doctor was ill go and check the secretary when that's likely to be, I never seen them again when I asked the nurse they said the doctor is down in theatre, and as of yet ime still awaiting a discharge letter explaining why I was sent home and as yet no ct scan has been offered , what a sham and quite frankly I was never offered the Nhs choices to choose what where and when I have any surgery , any one would think the Nhs has something to hide? But I have the right to a discharge letter explaining why I was sent home I awaite this with eager anticipation and I don't do surgery to suit.

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Response from Leicester General Hospital

Dear Stana b, May we firstly start by apologising for the clear lack of communication about your procedure, this is not the way we expect our patients to be treated. We do occasionally, have to cancel patient operations on the day of planned surgery due to lack of beds and emergency cases, however, the reasons should have been clearly explained to you before you were discharged if that was the case. It would be diffcult for us to liaise with the right people to get this sorted for you, based on your above review alone, so we advise you please contact our Patient Information and Liaision Service (PILS) team with your personal details (name, DOB, address, patient number), as well as your GPs name and any details about your visit on 30 June such as the names of the doctors you did see, the ward you visited etc. The Pils team will then be able to liaise with your consultant to ensure you get the answers you need. The PILS team can be contacted on freephone 08081 788337 or via our website https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/ Kind regards Communications Team Leicester's Hospitals

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