"Wonderful treatment"

About: Royal Bournemouth General Hospital

Admitted with chest pain via ambulance to A&E, then AMU before a stay in Wards 22 & 24. At all times the moving was explained & smoothly executed. The consultant cardiologist advised me of the need to carry out an angiogram. The team of doctors & nurses who carried out the procedure were reassuring. All the medical & nursing staff were very polite & pleasant at all times which when feeling poorly is better than some tablets. The meals I found to be well presented with a nice balanced selection of items & the menu viewed via the bedside monitor 4star. Thank you all for putting me back on my feet feeling like new. A New Man.

Story from NHS Choices

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Response from Royal Bournemouth General Hospital

Dear ‘New Man’ I am sorry to hear you were feeling unwell with chest pains and had to be brought in to the hospital by ambulance. It is good to know that you found the transitions from ambulance and through the various departments to be smoothly executed with good explanations en route. I am pleased that the consultant was able to offer you an angiogram and that you found the medics and nurses polite and reassuring. As you say, just to have a friendly, caring presence can make you feel better. Our meal service has undergone a number of improvements over the last year and I am pleased that you found there to be good choice and balance to the menu and the ordering service on the bedside screens worked well for you. I will pass on your comments to the various team you mentioned as the value the feedback they receive. Regards Sue Mellor Head of Patient Engagement