"some of the staff were friendly ..."

About: Peterborough Maternity Unit

(as the patient),

What I liked

some of the staff were friendly and helpful and listened to me.

What could be improved

ALOT!!!

i had major problems throughout pregnancy, i was in/out of the hospital and most of the time made to feel that i wasting peoples time. the staff "knew best" and wouldnt listen about concerns i had with baby - yes they deal with loads of babies daily BUT i am the 1 that knew my baby best

Anything else?

things need to improve in listening to patients and bedside manners. this doesnt apply to all staff.

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Responses

Response from Peterborough Maternity Unit

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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