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reception staff at cardiovascular

Story from nhs.uk

"reception staff at cardiovascular"

About: Arrowe Park Hospital

went to reception desk as per appointment and was completely ignored by 4 members of staff for 5 minutes before being told to go to another area. Went through to the other area and was again ignored by another staff member. By chance I noticed a small sign saying I should check in on the touch screen machine. The nurse who took me to have blood pressure taken couldn't find the blood pressure machine. Another staff member got my name wrong. The doctor I was seen by had no communication skills at all and merely went through the motions. Thank goodness for the nurse who was present with me in the consulting room, they were excellent and talked us through what would happen next. The whole experience in Arrow Park was deplorable. I was made to feel like an inconvenience and have never experienced such bad treatment as I did here on the 3rd July 2015 Lee young

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Responses

Response from Arrowe Park Hospital 8 years ago
Arrowe Park Hospital

Submitted on 29/07/2015 at 19:02
Published on nhs.uk on 30/07/2015 at 02:30

We are very sorry to hear about the experience you had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We have recorded your comments about the Cardiology Department and shared your experience with senior management for the department. We record and monitor all feedback, positive and negative, about the experiences our patients have. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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