"A visit to A&E"

About: Medway Maritime Hospital

Thursday 2 nd July I accompanied my mate to A&E and spent 9 hours there from 1600 hrs until 0100 Friday morning although the medical service received was very good but very slow, we accept this do to work load of the unit. My/our criticism ,complaint is that we had to sit in 80 degree heat (measured on phone app) because the air conditioner was not switched on and on making request to the staff they seemed not to know why or could offer no explanation, It would have been the simplest thing in the world to deactivate the automatic does at the entrance and leave them open as a gentle breeze would have made the world of difference. 5 stars for the medicle service 0 stars for 9 hours visit/waiting time. This could have been managed a lot better with just a little bit of thought regarding the heat.

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Response from Medway Maritime Hospital

Thank you very much for taking the time to provide feedback on the care that your friend recieved in our Emergency Department. We take the feedback from those who access our services very seriously and will certainly raise your concerns in regards to the temperature with our Estates Department.

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