"mismanaged clinic"

About: Royal Preston Hospital

Two recent visits to ENT, never less than 1hr 10 min delay although last time it was said delay was minimal. Poor communication, not involved in decisions medics not interested in my symptoms as they had decided what was wrong

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I was sorry to hear of your recent experiences and have taken the liberty of sharing your comments with senior staff in the ENT department. Should you feel it would be helpful to discuss your concerns individually and in more detail, please do not hesitate to contact our Customer Care department on 01772 52252.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We were sorry to hear of the lengthy delay you encountered and apolgise that your poor experience was further exacerbated by the attitude of some staff members and the poor standards of communication you experienced. Please be assured that your feedback has been shared with the relevant senior staff in the department for information and action.

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