"confusion"

About: Royal Oldham Hospital

I have a long-term catheter fitted and it kept falling out. the district nurses couldn't fit it as i was in serve pain. i ended up going to A&E at oldham royal hospital 4 times. where they just shoved it back in and sent me home. the seconded time i went i was accused of pulling it out myself which i was disgusted at because i was in so much pain. they never offered me pain killers even when i asked before the catheter was inserted. the fourth time i went they put it back in they told me to go to north Manchester next time it does because they could fit a bigger balloon. i was annoyed because they could of told me this earlier but instead chose to accused and speak to me rudely. i had been to A&E early hours of the morning i was tired and in really bad pain. some of the nurses were absolutely lovely and i couldn't thank them enough but as for a few of the doctors and one nurse they need to be put on training on how to speak to someone! Also promises for getting me an emergency appointment with urology wasn't kept it was north Manchester hospital that wrote to them and helped me get an appointment. Overall not a good experience and made me feel bad about being their in the first place

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Responses

Response from Royal Oldham Hospital

We are sorry to read your comment regarding your visit to the Accident and Emergency department at the Royal Oldham Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager to address.

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