"Patient centred care seems to be lacking"

About: Weston Park Hospital

My father is currenlty undergoing treatment within Weston Park. Although I have no doubt that the treatment and care he is receiving on a personal level is of a good standard, the overall quality of patient centred care (i.e. co-ordination, involvement and information sharing) with my fathers supportive network is sadly lacking. What's even more concerning is that the nursing and support staff looking after my father on a day to day basis are also unable to give clarity around the co-ordination of his treatment plan - its as if there is no multi-disciplinary handover or cross-over taking place. Up to now, its been difficult to ascertain the scheduling of consultant visits in order to seek clarity around the co-ordination of his care with responses narrowing this down to either a full morning or full afternoon. Not ideal when your trying to work, support other family members and fit in visits as and when possible. Had my father been co-herent enought to ask and understand his consultations this would not be a problem, sadly this has not been the case due to the medication he is receiving. I fully appreciate how stretched resources are but its increasingly frustrating whilst trying to find out the wider implications of my fathers illness when there is a lack of co-ordination and knowledge between each individual member of staff despite them all carrying out their own roles with such compassion.

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Response from Farhana Ali, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to give us your feedback on the treatment that your father is currently undergoing at Weston Park Hospital. I am pleased that you have found the treatment to be of a good standard, however I am sorry that the overall patient-centred care is lacking.

We would like to be able to respond in more detail to you about this.

If you would like us to investigate your concerns further please do contact our Patient Services Team on either 0114 2712400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you again.

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