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waiting over a hour!

Story from nhs.uk

"waiting over a hour!"

About: Birmingham Dental Hospital

I am absolutely disgusted with this hospital. I have been waiting for over an hour & I'm sitting here still waiting even though I was given an appointment 2 weeks ago. Extremely disappointed with this hospital, receptionist aren't even apologetic for the wait & just say "duty officer is busy" . I never in my life want to come back to this disgusting dental hospital. This place looks disgusting, smells disgusting & service is just ridiculous. I will be making a formal complaint!

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Responses

Response from Birmingham Dental Hospital 8 years ago
Birmingham Dental Hospital

Submitted on 03/07/2015 at 15:36
Published on nhs.uk on 04/07/2015 at 02:30

I am very sorry you have been waiting for such a long time without any information about the delay. Please do contact our Customer Services Team on 0800 917 2855 who will be happy to note the details of your experience and understand how you wish your concerns to be responded to. They will be happy to liaise with the hospital on your behalf. In the meantime your feedback has been shared with managers and senior clinicians of the hospital, however in the absence of information about which particular department or service you visited it is difficult to investigate the matter fully. Alison Last Associate Director of Patient Experience Bham Community Healthcare NHS Trust

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