"Nothing"

About: Peterborough District Hospital

(as a relative),

What I liked

Nothing

What could be improved

Communication between doctors, care, diagnostic skills, treatment, cleanliness, listening to patients, talking to patients, being consistent, believing patients.

Daughter was admitted by GP with bad pains in stomach. A&E did internal exam and said definetly gynaecological as she screamed in pain during test. Family history of ovarian cysts. Doctor admitted her and said she would need a scan but advised the scan only showed up cysts 50% of the time so may need a laparoscopy if scan shows nothing. Scan was clear. Next doctor said It is definetly NOT gynaecological because the scan was clear. She was told she had an MRSA infection and was put in isolation. Left for 8 hours on own, in tears, with no information about what, where or how to treat. Nurse then came and said to daughter cover yourself all over with special liquid soap and wash off - no access to shower just a sink. When we visited we had to wear protection and wash hands - we told nurse the hand wash was empty she said it wasnt her department - next day it was still empty. Dr said need 3 clear swabs before you can be discharged. Next day another Dr discharged her before first swab had been done. STILL in pain, still got MRSA, still needing morphone, codeine and tramadol to cope with pain.

Anything else?

Get PALS involved and they were told pain is definetly not Gynie so she has to be discharged and go back to A&E for another diagnosis.

A&E said the tests done by gynie were all normal so there is nothing wrong with you and nothing we can do except give you pain killers and send you home.

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Responses

Response from Peterborough District Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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