"care at home for my mother"

About: Elite Care (Scotland) Ltd

(as a carer),

Carers call in to help give my mother a shower. The care and attention, staff attitudes, timekeeping and information for clients is good.

What could be improved is phone calls if staff are delayed signficantly.

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Responses

Response from George Lang, Head of Services, Head Office, Elite Care (Scotland) Ltd

Thank you for sharing your experience of Elite Care with the wider community. If you have been following recent postings you will see a familiar pattern of good experiences with the support staff which is then at times let down by the level of communication from the office based staff.

This is not a problem that I am shying away from and fully accept that it exists and with the managers I am working hard to make the necessary improvements. If you fail to see any improvement in the coming weeks please do not hesitate to contact the branch manager for Perth. Rosie Coutts on 01382 562945

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