"The dedication of the nurses and ..."

About: Peterborough District Hospital

(as a relative),

What I liked

The dedication of the nurses and how hard they worked in difficult conditions and patient numbers.

What could be improved

Cleanliness of the wards and especially the shared gender patient toilets and showers etc, filthy to put it politely. Routine checks should be carried out. The lack of availability and communication from the doctors. The use of mixed gender wards is outdated and is especially stressful for older patients with different moral codes.

Anything else?

My 82 year old mother has been a frequent in patient and dislikes the hospital intensely. So much so that 3 weeks ago she refused to be admitted to PDH, this decision nearly cost her life. I hope the ethos and culture is not carried across to the new General hospital now under construction.

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Responses

Response from Peterborough District Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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