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"Excellent cre"

About: Norfolk & Norwich University Hospital

I was admitted as an emergency patient to Eastern ward. The care was extremely good. I was treated very well, with kindness and understanding to this ward. The staff were excellent even though under extreme pressure due to lack of staff. Nothing was too much. I was given pain relief etc. When needed. The ward was very clean. I was, after 2 days moved to Dilam ward, where the standard of care was extreme!y high. Cleanliness was excellent, and the staff were very caring, polite and helpful. I would add that there are not enough nurses on duty which put them under extreme stress, but again, the care was good. Excellent care. Under extremely difficult situations.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 8 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 10/07/2015 at 11:59
Published on Care Opinion at 14:54


Thank you for your feedback and we are pleased to hear the care was of a high standards. As you mention staffing levels we will ensure your comments are seen by the director of nursing.

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