"Excellent cre"

About: Norfolk & Norwich University Hospital

I was admitted as an emergency patient to Eastern ward. The care was extremely good. I was treated very well, with kindness and understanding to this ward. The staff were excellent even though under extreme pressure due to lack of staff. Nothing was too much. I was given pain relief etc. When needed. The ward was very clean. I was, after 2 days moved to Dilam ward, where the standard of care was extreme!y high. Cleanliness was excellent, and the staff were very caring, polite and helpful. I would add that there are not enough nurses on duty which put them under extreme stress, but again, the care was good. Excellent care. Under extremely difficult situations.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for your feedback and we are pleased to hear the care was of a high standards. As you mention staffing levels we will ensure your comments are seen by the director of nursing.

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