"Loxley ward"

About: City Hospital campus

I had an awful experience on loxley ward, firstly when having an operation you should have you blood pressure etc checked regularly... This only happened once. Pain killers should be given asap but I had to wait and ask several times, the nurse was extremely lazy and hardly helped at all, they never offered me food or drink and my relatives had to go to the kitchen to ask for me. they were ment to be discharging me but instead of explaining that the night team would be starting shortly they just vanished for an hour and never explained what was happening.. However once the night nurse came on, they were fantastic and they sorted me asap. Unfortunately some staff I found where very lazy, and never felt like they cared. But others were absolutely lovely.

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Response from Nottingham University Hospitals NHS Trust

Thank you for taking time to feedback about your experience.

We are very concerned to hear that we fell short of the standards we would expect in relation to care standards, communication and pain relief.

To look into your concerns, we will require a little extra information from you. I would appreciate it if you could get in touch with me when it is convenient on 0115 969 1169 ext. 55161 or by email: Debbie.raffle@nuh.nhs.uk

Kind regards,

Debbie Raffle,

Ward manager, Loxley.