"Nothing really. The location ..."

About: Peterborough District Hospital

(as the patient),

What I liked

Nothing really. The location was Ok and the view was OK. Just a nasty experience altogether

What could be improved

ALMOST EVERYTHING. Staff forgot patients are who they are being paid to look after, not each other. Laziness in the cleaning and in the removal of bedpans one which was left for over two hours A very cold ward with a need for more blankets and pillows. TV and phone units out of order. Food delayed by chatting. Tests ordered not happening. Patients ignored if you were not in one of the side rooms.

Anything else?

There was just nothing to feel good about when I was there because I was in need of medical help which seemed to be the last thing on the minds of the staff. Was pleased to go home. At least there are other hospitals in my area.

Story from NHS Choices

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Response from Peterborough District Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we can make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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