About: Russells Hall Hospital

I have already made comments on my stay for a couple of nights 26/27 June.I did complain that I didn't get discharge papers. Low and behold I have since found this paper in with my medication. The medication given to me was not needed so the package was not opened. I went to return this to a local pharmacist and they found the letter inside and so returned it to me. This discharge only makes things more complicated as it recommends tests etc. So when I returned at the summons of a nurse only to be told by another doctor no test needed. why?. As I have stated on the last review what a waste of time and effort . I believe now it will be in the hands of my GP and I must wait for a referral.I have flash backs now as only an hour before my LOC I was driving my son and 2 grandchildren and I have anxiety of what might have been. I have no complaints whatsoever about emergency treatment or the staff but this mix up with communication needs to be addressed.

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Response from Russells Hall Hospital

Thank you, Kenneth, for posting a further comment explaining that you found your discharge letter. Discharge letters are routinely placed in the same bag as medication so that the ward teams can check the take home medication and patient details against the information contained within the discharge letter. If you would like us to look into the issues you have raised in more detail, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 we would happily look into the issues you have raised.

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