"Needs some charm training"

Attended here today as an outpatient requiring help. Main Reception is just inside the main door, so I assumed one reported here for appointments. When I said why I had come and which department I was attending - despite the receptionist not even bother to ask if I needed help and ignoring me completely - their response was , 'Through to the next desk'. No 'good morning', or 'can I help', just rudeness and a complete lack of explanation. If this is the best they can do, given they are customer facing, then perhaps they should be put in a back office. Thankfully, the nurses I met subsequently were very considerate and helpful, despite them not being relevant to why I was there, and were eager to help me get to where I needed to be. For someone less resourceful and unable to feel confident then I suspect this would have been a very off-putting experience. Not the way to deal with the general public and I wonder why there is a Reception desk which does not wish to 'receive'?