"Terrible"

About: Hillingdon Hospital

Went to ucc with severe chest pain a difficulty in breathing. Waited 2 hours to get an ecg done then got told I had to wait 4-6 Hours to see a doctor. Wouldn't recommend this service or hillingdon hospital. Would rather spend an extra 10 mins in a car and go to west mid. Terrible service they were rude and no help atall

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Responses

Response from Hillingdon Hospital

Thank you for your feedback. We are very sorry to hear of the poor experience you had within the Urgent Care Centre. Our aim is to provide an effective service for all our patients and I apologise in this instance we have not achieved this. Thank you for taking the time to share your experience with us, it is always valuable to hear where we can improve. I would like to assure you that we take patient satisfaction very seriously and your feedback has been shared with the service manager and the staff for reflection and consideration for future learning and service improvement. If you would like to discuss your concerns further please contact the UCC Service Manager via: Parmjit.Rai@nhs.net With thanks Senior Management team

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