"Exceptional care, compassion and professionalism."

About: Balfour Hospital / Accident & Emergency

(as the patient),

In July, I injured myself, and was admitted to A&E. As I work in the hospital, I am quite well known. My treatment throughout the entire process was absolutely outstanding, I cannot express how valued I felt. The staff in the Acute ward where amazing, and were constantly working to ensure the comfort of all the patients. It was strange to see it from the patients side, as I normally have things to do when ever I visit the wards. Carolyn and her team deserve the utmost praise. Talking to other patients on the ward, makes me feel very proud to be part of NHS Orkney, as they both felt the same as I do.

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Responses

Response from Julie Tait, Patient Experience Officer, NHS Orkney

Dear Mr VV Happy

Thank you very much for taking the time to share your experiences of the Balfour Hospital on Patient Opinion. It is really heartwarming to hear that our staff have provided such an excellent service and they will be delighted to hear this. It must indeed have been a different experience being a patient rather than an employee! I am very glad to hear that it was such a good one!

I will let Carolynn know and ask that she shares your sentiments with the staff.

I hope you have recovered from your accident and will soon be back at work.

Kind regards

Julie

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